Subscriber FAQs

Jane Laverty, our customer service manager, is available to answer your calls and enquiries on Monday, Wednesday and Friday between 9.15 and 4.45 GMT ( BST). Tel: T +44 7723 465522

Where can I find the access code to the latest digital issue or online stories?

All subscribers are sent the access code at noon on 15 February, April, June, October, and December. Please check your emails, including spam/promotions.

If you are a print subscriber, the code will also appear on the envelope and the masthead page (opposite the contents page) of your latest issue, posted to you 15 February, April, June, October, and December.

What is the difference between a subscription I buy for myself and one I buy as a gift?

A subscription you take out for yourself:

Auto-renews.
Both print and digital - start with the next published issue after the date your start your subscription.
Can be managed by you via your account
It is not suitable as a gift as the email on the account receives both the payment notifications and the digital editions.
Print subscribers through the Selvedge website are emailed a link to the digital edition of each issue in their subscription.
A reminder is emailed to you seven days before renewal. Once the payment has been taken, you are in a new subscription term.
You can cancel your subscription at any time by logging into your account and pressing cancel or by writing to customerservice@selvedge.org 7 days before the renewal date. Cancellations expire at the end of the current subscription term and cannot be refunded.
Login details - You can log into your Selvedge account at the top right of the homepage by clicking on the person icon. Once you have entered your username and password, you will see a manage subscription button to change your delivery address, update your card details and cancel your subscription.
You can select this type of subscription here.

A subscription you take out for someone else:

is fixed-term and will not renew
It can also be taken for yourself if you prefer a fixed-term option
Starts with the current issue.
Print subscriptions also receive a link to the digital edition, which is sent to the email given on the subscription. If you would like to change the email to the recipient's once the order has been placed, please email customerservice@selvedge.org with the order number and details.
Cancelled subscriptions expire at the end of the current subscription term and cannot be refunded.
Printable gift cards can also be downloaded from the Subscribe for Someone Else page.
You can choose this type of subscription here.

By taking a subscription, you are agreeing to these terms & conditions.

Please note—due to increased bank security checks, it is no longer possible for us to process paper subscription forms. You need to subscribe online.

What are the Subscriber benefits?

All print and digital issue subscribers are emailed a link to the latest online issue on the 15th of each publication month, along with the Access Code.

The Access Code you are sent gives you access to online stories and one free talk recording per subscription period.

You can find details on our website via the Subscriber Access page under the Subscribe tab.

Please note - subscriptions taken through third-party agencies do not receive the above additional benefits.

How do I view my digital issues?

You will be emailed a link and an Access Code to access the digital edition of each issue in your subscription (starting with the next published issue) as they are published to download to your device - see publishing dates below.

When is Selvedge Magazine published?

Our publishing dates are 15 February, April, June, August, October and December.

Print issues are mailed to subscribers by the 20th. For delivery estimates, please see here.

How do I change the address or payment method on my subscription?

You can log into your Selvedge account to see all the details of your subscription and make any changes to your address or payment method if required. Please ensure you also 'edit' your subscription and select your new address for delivery.

How can I cancel my subscription?

You can cancel your subscription by logging into your Selvedge account here. Go to the 'Manage Subscription' button and click on the Cancel button. If none of our 'Before you go' options tempt you to stay keep selecting the Next button until you reach the Cancel subscription button. An email confirmation will be sent to you to confirm your cancellation request. If you do not receive one within 24 hours please contact support@selvedge.org. You can also contact us via email support@selvedge.org within 7 days of your renewal date to cancel your subscription. Please note you will receive all the Selvedge issues under your subscription before the cancellation takes effect. Cancellation requests after the renewal of your subscription has taken place cannot be refunded and would take effect at the end of the new payment term.

Can I pause my subscription and resume it at a later date?

You can pause your subscription by logging into your Selvedge account here. Go to the 'Manage Subscription' button and click on the Cancel button. Select the Pause button from the 'Before you go' options. You can also contact us via email support@selvedge.org to pause your subscription. In order to resume your subscription please contact us at support@selvedge.org. Please note that whilst your subscription is paused you will not receive any new releases of Selvedge.

Can I skip a subscription payment?

You can skip a payment for one payment term in your subscription by logging into your Selvedge account here. Go to the 'Manage Subscription' button and click on the Cancel button. Select the Skip button from the 'Before you go' options. You can also contact us via email support@selvedge.org to request us to skip a payment in your subscription. The next payment will take place automatically from the next payment term so if you have a 6 issue, 1 year subscription, for example, the next payment would take place in one year's time. Please note if you have skipped a payment in your subscription you will not receive any new releases of Selvedge until the next payment has been processed.

I have received a notification that my subscription has been paused, what should I do?

We may need to pause your subscription whilst we investigate anomalies with your subscription, this may be a payment issue that needs resolving for example. We would always contact you directly to work with you to resolve any issues to get your subscription up and running again as soon as possible. You may also receive one of our automatic emails notifying you that we have paused your subscription. Please check your spam/junk folder for our specific follow-up email if you don't receive anything from us in your inbox within 24 hours.

My Selvedge issue has yet to arrive or arrived damaged. Can I get a replacement copy?

If your magazine does not arrive or arrives damaged, email support@selvedge.org within 90 days of publication, and we will send you a complimentary replacement. Please note that orders sent to the UK take 14 days, EU 21 days, and the Rest of the World 28 days to be delivered.

Can I get a student discount?

Students enjoy 40% off our fixed-term/gift subscription prices, which start with the current issue. You must have a verifiable school or university-issued email address to qualify for a student subscription. You can get a student subscription here.

How do I purchase a subscription for a school, institution or agency?

For a print subscription please contact customerservice@selvedge.org for subscription details. Alternatively, please click here to buy a digital subscription.

How do I view the Selvedge archive?

The back catalogue is not provided as part of any subscription from us. Back issues are available for purchase here.

Does the subscription price include shipping?

Yes, subscription prices include shipping. We use standard international shipping/second class post on our subscription issues, and no tracking is available. For delivery times, please read here.

Will I have to pay customs charges?

Your country may levy import charges depending on the country of origin and the imported product.

Where else can I purchase Selvedge Magazine?

Selvedge is stocked in selected stores, galleries and museums around the world. We recommend that you contact the stockists before your visit to check availability. See a list of stockists here.

To become a stockist, please contact customerservice@selvedge.org.

How do I enter a competition?

You don't need to sign in to enter the competitions. Entry to the competitions can be found either by clicking the link sent regularly in the newsletters or by being a subscriber with your current Access Code via the Subscriber Access page under the Subscribe tab on our website. For further details visit https://www.selvedge.org/collections/competitions