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Order FAQs
Our customer service manager, Jane Laverty, is available to answer your calls and enquiries on Monday, Wednesday and Friday between 9.15 and 4.45 GMT ( BST). Tel: +44 7723 465522. You can also contact her by email at customerservice@selvedge.org
How long will it take for my order to arrive?
Delivery dates vary depending on the product ordered. Here is a guide for delivery times:
If you ordered a digital download of an issue, the link will be sent to you within 72 hours of your order. Please contact customerservice@selvedge.org if it hasn't arrived in your inbox by then. Please do also check spam.
Print issues and Selvedge goods are sent by standard second class/international post for which we advise the delivery to the UK can take up to 14 days, Europe up to 21 days and Rest of World up to 28 days. However, these are estimates only and world events can cause additional delays. Tracking is not available. Orders of six of more back issues are sent via a tracked service.
If you have pre-ordered an upcoming issue then please note that our digital publishing date is the 15th, and print issues are posted out on the 15th of each publishing month; February, May, June, August, October and Decenber.
My Selvedge issue has not arrived or arrived damaged?
If your magazine order does not arrive, or arrives damaged, our policy is to send a replacement issue. Please email customerservice@selvedge.org Please note that the books advertised on our website are a mixture of new books and second hand, having been previously sent to Polly to review.
Print on demand items such as Calendar, Cards and magnets are produced print-on-demand in the US, so please allow 7-10 working days for production in addition to the shipping.
For orders of Artisan products please refer to the individual product page on the website for delivery estimates. These are sent directly to the artisans themselves to fulfil - we do not stock these items ourselves - and you can find the full Ts&Cs for these here. If you have a query regarding an artisan product please contact customerservice@selvedge.org
Will I have to pay customs charges?
Your country may levy import charges depending on the country of origin, and the product being imported.
Subscriber questions?
Please see the Subscriber FAQs
Any further questions?
Please contact customerservice@selvedge.org and include your name, delivery address and order number. You can also contact her by telephone Tel: +44 7723 465522
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